All orders from Blokforge.com are final.
If an exception is made to our policy a return authorization is required for an exchange or refund. Any product shipped to us without a return authorization is not eligible for a refund and will be returned to the customer at his or her expense.
If within 10 calendar days of the date of your shipping date, you would like to replace or return the item for any reason, the process can be initiated on the Blokforge.com Submit A Ticket section which will trigger an email to our Customer Service Center. You will then be contacted by one of our representatives about your request. Returns for any reason must be approved through our customer service team and may be subject to a 25% restocking fee. If approved, a return authorization number (RMA #) will be provided to you by our Customer Service team.
RMA numbers are valid for 10 calendar days from the date issued. Replacement Merchandise will not be reserved for more than 20 calendar days past the issuance of the RA#. Merchandise that we receive past the return period may be refused and returned. Refund or exchange is provided at the sole discretion of BlokForge. Products must be returned with all accessories originally included with such product. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.
Any items shipped back to us without an RMA number clearly displayed on the box will be refused and sent back to you. If a package without an RMA number was accepted by our Shipping and Receiving Department, it can take up to 15 business days to be processed. Authorized Returns are processed within 5-7 business days not including weekends, holidays, or the day the package was received. Returns must be shipped in their original packaging and in brand new condition. Returned items must have no visible signs of wear or use. Used or damaged items cannot be returned or refunded, no exceptions. Gift purchases must be returned by the original purchaser.
DAMAGED, INCORRECT, OR INCOMPLETE SHIPMENTS
You must inspect your merchandise immediately upon receipt. All damaged items must be reported to the shipping carrier within 24 hours. If you received a damaged product, you must keep the product with its original packaging materials for the carrier to investigate. After reporting the loss/damage to the carrier, BlokForge must be notified immediately with details and photos regarding the damaged or incomplete shipment. Our team will then schedule for the item to be returned to us if needed or provide the proper support for a shipment claim. Once we receive the product, we will inspect the condition and either issue a replacement or a credit if applicable. Do not send any items back to the return address without first obtaining an RMA number from BlokForge.